Product Guarantees and Refund Policy

Customers can request a refund within 30 days of purchase by contacting us through our Contact Form. Customers do not need to return the product. We will simply deactivate and cancel the software key at no additional cost.

We will process refunds through the original payment method within 48–72 hours.

12-Month Product Guarantee

IpSmarTv offers a 12-month guarantee covering product damage or malfunctions caused by the manufacturer. During this period, we will replace the product or issue a refund.

Delivery Issues

If we cannot deliver your product for any reason, we will issue a full refund.

Incorrect Products and Activation Issues

If you receive the wrong product or cannot activate your key code, you may qualify for a refund or replacement.

If your key code fails to activate for an unknown reason, please contact us within 48 hours of purchase. We will assess the issue and determine whether a refund or replacement is appropriate.

Technical Support and Troubleshooting

If you experience any problems with your purchase, please contact our support team before requesting a refund. Describe the issue and include screenshots or digital photos to help us understand the problem.

Our technicians will guide you through the software installation and activation process and help resolve any difficulties.

If our support team cannot resolve the issue, you may qualify for a refund.